Richmond Hill Property Management

for Military Families

Frequently Asked Questions

• How can your property management services assist military families during a PCS?

  Property management services can be especially valuable for military families during a Permanent Change of Station (PCS). Here's how these services can help: 

  1. Renting Out the Home Tenant Screening: Managers vet potential tenants to ensure reliable occupancy. Marketing & Leasing: They list and show the home, handle lease agreements, and get it rented quickly. Rental Price Guidance: Offer market analysis to help set a competitive rent. 
  2. Hands-Off Maintenance & Repairs 24/7 Maintenance Response: Military families don’t need to worry about emergency repairs from afar. Preventive Maintenance: Regular inspections and servicing to keep the property in good shape. Trusted Vendor Network: Property managers use pre-vetted professionals to ensure quality work. 
  3. Financial Management Rent Collection: Ensures timely rent payments and direct deposit into your account. Monthly Statements: Easy-to-read financial reports for tax or budget planning. End-of-Year Tax Forms: Help streamline tax prep, especially helpful if families move across states or overseas. 
  4. Legal Compliance Military Clause Knowledge: Understanding of the Servicemembers Civil Relief Act (SCRA) and how it affects leases. Eviction Handling (if needed): Property managers handle legal processes if issues arise. 
  5. Peace of Mind & Stability Single Point of Contact: Families can rely on one professional rather than managing from afar. Deployment-Friendly: Ensures the property is managed without interruption, even if communication is limited. Local Market Expertise: Helps if the family wants to sell later or return to the area. 
  6. Support for Military Tenants If you’re renting to other military families, managers can help with:
     • Flexible lease terms.
     • Understanding the unique needs of service members.

• Do you offer short-term leases or flexible lease terms for military personnel?

  Military Clause: 

  Our lease include a military clause — this allows active-duty members to terminate the lease early without penalty if they receive: 

  Permanent Change of Station (PCS) orders Deployment orders (usually 90+ days) This is backed by the Servicemembers Civil Relief Act (SCRA).

• How do I provide notice if I receive PCS orders before my lease ends?

  If you receive Permanent Change of Station (PCS) orders before your lease ends, the Service members Civil Relief Act (SCRA) gives you the right to legally break your lease — but you must follow a specific notice process.

  ✅ Steps to Provide Proper Notice:

  • Give Written Notice: Provide a written notice of termination to your landlord or property manager. This can be delivered in person, by mail, or electronically (if allowed by the lease).
  • Attach a Copy of Your PCS Orders: Include a copy of your PCS orders (or deployment orders if applicable). Orders must typically be for a move or deployment lasting at least 90 days.
  • Timing: When the Lease Ends Your lease termination becomes effective 30 days after the next rent due date following notice. Example: If you give notice on June 10 and rent is due July 1, the lease ends July 31. You’re still responsible for rent during that period.
  • Keep Copies: Keep a copy of your notice and proof of delivery for your records.

• Can you help with remote rental agreements if I'm unable to visit in person?

  Yes, you can absolutely handle a rental remotely, and many landlords and property managers—especially near military bases—are well-prepared to assist service members with remote rental agreements. Here’s how the process typically works:

  ✅ How I Can Help You with a Remote Rental Agreement:

  1. Virtual Tours or Video Walkthroughs: Most properties offer pre-recorded video tours or live virtual showings via Zoom, FaceTime, or similar platforms. You can ask questions in real time or request specific views (e.g., closet size, view from windows).
  2. Digital Applications: Rental applications can be completed entirely online. You’ll usually need to upload: Military ID or orders (to verify status), Proof of income or LES (Leave and Earnings Statement) References, if required.
  3. E-Signing the Lease: Leases are often signed electronically using platforms like: DocuSign.
  4. Deposit & Rent Payment: Security deposits and first month’s rent can be paid online via: Credit/debit card, Bank transfer (ACH), Property payment portals.
  5. Move-In Coordination: Keys can be picked up at the office, mailed, or retrieved from a lockbox. Property managers may do a remote move-in inspection with you on a video call.

  🛡️ Tips for Safe Remote Renting:

  • Verify the landlord or property management company to avoid scams.
  • Check reviews or ask for references from other military tenants.
  • Confirm there’s a military clause or early termination clause in the lease.
  • Ask for a written copy of all terms before signing.